Our Refund Policy

At Medshrooms, we are committed to providing high-quality products and customer satisfaction. Due to the nature of our products, we have specific guidelines for returns, refunds, and exchanges. Please read our Return Policy carefully to understand your rights and options.

1. Non-Returnable Items

Due to health, safety, and regulatory concerns, the following items are non-returnable:

  • Psychedelics: All types of mushrooms, LSD tabs, and other psychedelic products.
  • Steroids: Any steroid products, including injectables and oral supplements.
  • Opened or Used Products: Products that have been opened, tampered with, or used cannot be returned for health and safety reasons.

2. Damaged or Defective Products

  • If you receive a product that is damaged or defective upon arrival, please contact us within 48 hours of delivery.
  • To process your claim, please provide a photo of the damaged item, your order number, and a brief description of the issue.
  • If the claim is approved, we will offer a replacement or a refund at our discretion.

3. Incorrect Orders

  • If you receive the wrong product or an order that does not match your purchase, please notify us within 48 hours of receipt.
  • We will arrange for a replacement of the correct product at no additional cost to you.
  • The incorrect product must be returned in its original, unopened condition, if requested by our customer support team.

4. Refund Process

  • Refunds are only issued for damaged, defective, or incorrect orders that meet our return criteria.
  • Approved refunds will be processed within 7-10 business days to your original payment method.
  • Please note that shipping charges are non-refundable, except in cases where the error was made by Medshrooms.

5. How to Initiate a Return

To initiate a return or request a refund for a damaged or incorrect order, please follow these steps:

  1. Contact Us: Email our customer support team at [support@medshrooms.com] within 48 hours of receiving your order.
  2. Provide Information: Include your order number, a detailed description of the issue, and photos of the damaged or incorrect items.
  3. Wait for Approval: Our team will review your claim and respond with instructions on the next steps.

6. Cancellations

  • Orders can be canceled within 24 hours of placing them if the order has not yet been processed or shipped.
  • To cancel an order, please contact us immediately at [support@medshrooms.com] with your order details.
  • Once the order has been shipped, it cannot be canceled, and our return policy will apply.

7. Exceptions

  • We do not accept returns or offer refunds for products purchased from third-party sellers or any unauthorized sources.
  • Medshrooms reserves the right to deny any return, refund, or exchange that does not comply with our policy.